89pkr Privacy Policy

1. Introduction

89pkr is committed to protecting the privacy of all users of its Platform. As a mobile-first online casino and sportsbook serving Pakistani players, 89pkr processes personal data in connection with account registration, payment processing, identity verification, customer support, and the delivery of gaming services. The purpose of this Policy is to provide you with a clear and transparent account of our data practices so that you can make informed decisions about your use of the 89pkr Platform.

This Policy applies to all personal data processed by 89pkr regardless of whether it was submitted directly by you (for example, during registration) or collected automatically during your use of the Platform (for example, through cookies and session logs).

2. Personal Data We Collect

89pkr collects the following categories of personal data:

2.1 Identity Data

• Full legal name as it appears on your CNIC or passport
• Date of birth (used for age verification — 89pkr is an 18+ platform)
• Copies of identity documents where KYC verification is required
• Selfie or photograph where identity confirmation is requested

2.2 Contact Data

• Mobile phone number (primary identifier for Pakistani users on Jazz, Telenor, Zong, etc.)
• Email address where provided
• General location (city level — e.g., Karachi, Lahore, Islamabad) where shared

2.3 Financial Data

• JazzCash or Easypaisa wallet numbers
• Bank account details (HBL, UBL, Meezan Bank, Bank Alfalah, or other institutions) where used for transactions
• Transaction history including deposits, withdrawals, and bonus credits within your 89pkr account

2.4 Technical & Usage Data

• IP address and device identifiers
• Browser type, operating system, and device model
• Pages visited, session duration, and click paths on the 89pkr Platform
• Login timestamps and geographic region derived from network data

2.5 Gaming Data

• Bet history, game session records, and wagering activity
• Responsible gaming limits and self-exclusion status
• Bonus and promotion eligibility and usage records

3. How We Collect Your Data

89pkr collects personal data through the following means:

• Direct submission: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, or contacting customer support.
• Automated collection: Technical and usage data collected automatically through cookies, session tracking, and server logs when you access the 89pkr Platform.
• Third-party sources: Identity verification providers and fraud prevention services may share data with 89pkr in connection with KYC checks. Payment processors such as JazzCash and Easypaisa share transaction confirmation data.

4. Purposes of Data Processing

89pkr processes your personal data for the following purposes:

• To create, maintain, and administer your 89pkr account.
• To verify your identity and confirm that you meet the 18+ age requirement.
• To process deposits and withdrawals in PKR via your chosen payment method.
• To detect, investigate, and prevent fraud, money laundering, and other illegal activities.
• To deliver customer support and respond to your queries.
• To personalise your experience on the 89pkr Platform, including game recommendations and relevant promotions.
• To comply with applicable legal and regulatory obligations.
• To enforce our Terms & Conditions and Responsible Gaming policies.
• To improve Platform performance, fix technical issues, and develop new features.

5. Legal Basis for Processing

89pkr processes personal data on the following legal bases:

• Contractual necessity: Processing required to provide the gaming services you have requested, including account management, payments, and game delivery.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, age verification obligations, and tax reporting requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights.
• Consent: Where you have provided explicit consent — for example, for marketing communications. You may withdraw consent at any time.

6. Data Sharing & Disclosure

89pkr does not sell, rent, or trade your personal data to third parties. We may share your data in the following limited circumstances:

6.1 Service Providers

We share data with third-party service providers who assist us in operating the Platform, including payment processors (JazzCash, Easypaisa, and partner banks), identity verification providers, IT infrastructure suppliers, and customer support platforms. These providers are contractually bound to process your data only for the specified purpose and in accordance with applicable data protection standards.

6.2 Legal & Regulatory Authorities

89pkr may disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by applicable law, or where we reasonably believe disclosure is necessary to prevent fraud, money laundering, or other illegal activity.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to a successor entity, subject to the same protections described in this Policy.

7. Data Retention

89pkr retains personal data for as long as your account remains active, plus an additional period as required by applicable law (typically 5 years for financial records following account closure). Gaming and transaction records may be retained for longer where required for regulatory or dispute resolution purposes. You may request deletion of your account and associated data by contacting 89pkr support, subject to any legal retention obligations that prevent immediate deletion.

8. Cookies & Tracking Technologies

89pkr uses cookies and similar tracking technologies to enhance your experience on the Platform. The types of cookies used include:

• Strictly necessary cookies: Required for core Platform functionality including session authentication and account security. These cannot be disabled.
• Performance cookies: Collect anonymised data about how users interact with the Platform to help us identify errors and improve load times.
• Functional cookies: Store your preferences such as language settings and previously selected game categories.
• Analytics cookies: Help 89pkr understand aggregate usage patterns to guide product development.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the 89pkr Platform.

9. Security Measures

89pkr implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, loss, disclosure, or destruction. These include:

• 256-bit SSL/TLS encryption for all data in transit between your device and 89pkr servers.
• Encrypted storage of sensitive data including passwords and financial details at rest.
• Two-factor authentication (2FA) available for all 89pkr accounts.
• Regular security audits and penetration testing of Platform infrastructure.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• Automated login anomaly detection and account lockout after repeated failed authentication attempts.

While we take every reasonable precaution, no transmission over the internet is completely secure. You are responsible for maintaining the confidentiality of your 89pkr account credentials.

10. Your Data Rights

As a user of the 89pkr Platform, you have the following rights in respect of your personal data:

• Right of access: You may request a copy of the personal data 89pkr holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete data.
• Right to erasure: You may request deletion of your personal data, subject to legal retention obligations.
• Right to restriction: You may request that we limit processing of your data in certain circumstances.
• Right to data portability: You may request your data in a structured, machine-readable format where technically feasible.
• Right to object: You may object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact 89pkr support. We will respond within a reasonable timeframe, typically within 30 days.

11. Minors

The 89pkr Platform is strictly intended for users aged 18 and above. 89pkr does not knowingly collect personal data from persons under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account and delete the associated data. If you believe a minor has accessed the 89pkr Platform, please contact us immediately.

12. Third-Party Links

The 89pkr Platform may contain references to third-party services such as payment providers. 89pkr does not control the privacy practices of third-party websites or services and is not responsible for their content or data handling. We encourage you to review the privacy policies of any third-party services you use in connection with 89pkr transactions.

13. Changes to This Policy

89pkr reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered users via the contact details held on file or by a prominent notice on the Platform. The effective date of the current version appears at the top of this document. We encourage you to review this Policy periodically. Your continued use of the 89pkr Platform following any update constitutes acceptance of the revised Policy.

14. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or your personal data held by 89pkr, please contact our support team. Email: support@89pkr.app (plain text — not a clickable link). Our team is available 24 hours a day, 7 days a week via live chat on the 89pkr Platform.